ARLINGTON, Texas – May 1, 2014 – The Pinnacle Corporation announced today the activation of a new Client Support Portal. The Pinnacle Corporation has recently completed a review of new software tools for managing Help Desk calls as well as software issues and enhancements. A key feature in deciding on the right tool was to provide ‘self-service’ access to our clients.

This portal enables clients to monitor the status of Help Desk calls, as well as provides another method for clients to submit support requests.

“Providing ‘self-service’ access to Help Desk calls gives our clients another method to keep up-to-date with support requests they’ve submitted,” said Mary Clements, Director of Client Support at Pinnacle. “Instead of having to call or email the client support team, our clients can now see the latest updates on their help desk calls directly in the Client Portal.”

About Pinnacle
The Pinnacle Corporation provides leading edge automation technology to the rapidly evolving convenience store and petroleum industries. Pinnacle delivers products that automate the broad spectrum of convenience store operations and supply chain management of fuel operations. Nationwide, Pinnacle’s products and services are used daily in thousands of convenience outlets to automate and improve their store operations and by fuel marketers to increase their efficiency in the complex management of fuel delivery.

Contact Information:

Mary Clements
Director, Client Support
1-800-366-1173, extension 290

ARLINGTON, Texas – April 1, 2014 – The Pinnacle Corporation announced today the upcoming release of a new Handheld Lottery Inventory Solution to enable c-store operator efficiencies in the processes of recording and accounting for scratch lottery tickets.

The new Handheld Lottery Inventory Solution extends Pinnacle’s existing Manager Workstation™ back office solution by providing the manager with a means to scan lottery ticket numbers into the daily paperwork instead of manually transcribing and entering the ticket data into their report. This saves time and increases efficiency in the process of reconciling scratch lottery ticket sales and inventory to POS sales data., The new Handheld Lottery Inventory Solution will leverage the same handheld hardware device already provided by Pinnacle for store level merchandise inventory audits, vendor invoice receiving, and price verification functions.

“An extension of our existing Handheld Solutions, our upcoming release of the Handheld Lottery Inventory module is a natural extension for the lottery inventory and reconciliation processes our back office and scanning products have supported for more than two decades,” said Melissa Hadley, Director of product management at Pinnacle. “Instead of manually having to write down then re-enter ending lottery ticket numbers into the back office as part of their daily paperwork, store managers will be able to quickly and easily capture this data with the same handheld device they already use for other functions with a simple scan. It’s all about efficiencies to continually reduce the time managers spend in front of the computer.

About Pinnacle
The Pinnacle Corporation provides leading edge automation technology to the rapidly evolving convenience store and petroleum industries. Pinnacle delivers products that automate the broad spectrum of convenience store operations and supply chain management of fuel operations. Nationwide, Pinnacle’s products and services are used daily in thousands of convenience outlets to automate and improve their store operations and by fuel marketers to increase their efficiency in the complex management of fuel delivery.

Contact Information:

Adam Mitchell
Marketing Manager
The Pinnacle Corporation
1-817-795-5555 ext. 258
amitchell@ec2-3-137-192-69.us-east-2.compute.amazonaws.com

ARLINGTON, Texas – January 14, 2014 – The Pinnacle Corporation announced today that Palm POS now supports a direct interface to the CFN payment network.  The new CFN Network Interface Module (NIM) enables Palm POS to more efficiently accept a variety of popular fleet cards for payment including Mannatec, Fuelman and Fleetwide cards,  both in the store and outside at the pump.  Pinnacle developed the new interface based on CFN’s latest v4.2 host interface specification which uses standard ISO 8583 commonly used in the payment industry.  The new NIM supports typical fleet card prompting and eliminates the legacy counter hardware at the store.

“We continually seek out new and enhanced payment alternatives for our retailers,” says Denise Lewis, Pinnacle POS Product Manager.  “Working with CFN to support a direct interface for these fleet cards was a great opportunity to offer more payment options.  We are especially pleased to introduce a software-based NIM solution rather than the legacy hardware-based interface commonly used for Mannatec cards.  Anytime we can integrate to the POS and remove hardware from the store we feel like retailers will see immediate value.”

The new CFN NIM has been certified and is now available from Pinnacle.

About Palm POS

Pinnacle’s award winning Palm POS™ is the fastest, most robust touch screen point of sale in the market. Designed and developed specifically for the convenience petroleum industry, Palm’s touch screen interface and modular flexibility will ensure your operations are smooth and consumers get the service they demand.

About Pinnacle

The Pinnacle Corporation provides leading edge automation technology to the rapidly evolving convenience store and petroleum industries. Pinnacle delivers products that automate the broad spectrum of convenience store operations and supply chain management of fuel operations. Nationwide, Pinnacle’s products and services are used daily in thousands of convenience outlets to automate and improve their store operations and by fuel marketers to increase their efficiency in the complex management of fuel delivery.

Contact Information:

Heather Smith
The Pinnacle Corporation
1-800-366-1173, extension 254