Pinnacle’s Palm POS Certified for Outside EMV with NBS

Arlington, Texas, June 2, 2020 – The Pinnacle Corporation (www.pinncorp.com), the leader in point-of-sale, loyalty shopper engagement solutions, and cloud mobile platform products for retail convenience stores, today announced it has completed and certified the integration between the Pinnacle Palm POS™ point-of sale and NBS payment processing host for compliance with AFD EMV for contact chip card card transactions.


Live site testing will begin at multiple locations soon. Pinnacle’s Palm POS with NBS provides petro retailers with the highest level of protection available against card present data fraud and will accept EMV chip-cards for outdoor transactions using the Gilbarco FlexPay II terminal.


“Development and rollout of AFD EMV POS and payment solutions for our clients continues at a rapid pace and we are happy to achieve this milestone with NBS,” said Mike Vaughn, VP Software & Services at Pinnacle. “For existing Palm POS clients, no new POS hardware is required. And the upgrade to the POS and NBS software can even be installed remotely, which during this challenging time of social distancing concerns is a huge benefit to their support teams.”


About The Pinnacle Corporation

The Pinnacle Corporation provides leading-edge point of sale, shopper engagement, and QSR/Foodservice technology solutions to the rapidly evolving convenience store industry.

Nationwide, Pinnacle’s POS, Loyalty Rewards, Food Ordering Kiosk with Kitchen Display System, Retailer Branded Mobile App, and Mobile Ordering products and services are used daily in convenience outlets to improve their store operations and extend the brand of retailers through the ever increasing mobile landscape.

The Post at River East Begins Rolling Out Pinnacle’s Affiniti Mobile Ordering Solution

Arlington, Texas, May 4, 2020 – The Pinnacle Corporation (www.pinncorp.com), the leader in point-of-sale, loyalty and shopper engagement solutions, and cloud mobile platform products for retail convenience stores, announced today that The Post at River East in downtown Fort Worth, TX, a restaurant, bar and live entertainment
venue has selected Pinnacle’s Affiniti Mobile Ordering solution to power their mobile app and to help their customers and employees practice social distancing.


The Post is a restaurant, music venue, and courtyard bar serving fresh homemade food, that has recently turned their focus toward affordable family-style takeout meals to meet the demands created by the COVID-19 pandemic.

As a new business in a revitalized area of Fort Worth, The Post had to make quick changes to adapt to new guidelines. In normal times, the business is centered around live music and a great atmosphere. With dine-in and large gatherings being prohibited, a pivot to contactless takeout and delivery became necessary. With the Pinnacle partnership, The Post will be able to minimize their interaction with customers while continuing to provide them with delicious food and beverages.


“The Affiniti Cloud technology allows us to accept orders and payments with no physical interaction between staff and customers, reduces the frequency of log jams on the phone, and saves us about 50 labor hours per week,” says Brooks Kendall, Operations Management at The Post. “The availability of the mobile ordering method has impacted our revenue in a meaningful way. The installation and implementation processes were speedy, and the Pinnacle customer care staff made the software a breeze to learn.”

With a limited set of mobile ordering choices, and features like order ahead, mobile payment, and select pick-up time, the Post Mobile Ordering App will provide a vehicle for their customers to place orders and take advantage of special offers. Working in conjunction with the Kitchen Display System, employees will be able to see the customer’s order, prepare the products for pick up, and deliver it to them in a frictionless way.


Said Mike Vaughn, VP Software & Services, The Pinnacle Corporation, “We’re excited to work with Brooks and The Post team to provide this technology to their customers. This is a challenging time for businesses and and small operators and we’re here to help meet this challenge with our technology.”


About The Post at River East
Founded in the summer of 2019 in the trendy new River East neighborhood of Fort Worth, TX, The Post is an intimate music venue which offers rustic scratchmade food, creative craft cocktails and a beautiful 2000 square foot courtyard. More info can be found at www.thepostatrivereast.com.

 

About The Pinnacle Corporation

The Pinnacle Corporation provides leading-edge point of sale, shopper engagement, and QSR/Foodservice technology solutions to the rapidly evolving convenience store industry.

Nationwide, Pinnacle’s POS, Loyalty Rewards, Food Ordering Kiosk with Kitchen Display System, Retailer Branded Mobile App, and Mobile Ordering products and services are used daily in convenience outlets to improve their store operations and extend the brand of retailers through the ever increasing mobile landscape.

Pinnacle’s Palm POS Certified for Outside EMV with Worldpay

Arlington, Texas, April 23, 2020 – The Pinnacle Corporation (www.pinncorp.com), the leader in point-of-sale, loyalty shopper engagement solutions, and cloud mobile platform products for retail convenience stores, today announced it has completed and certified the integration between the Pinnacle Palm POS™ point-of sale and Worldpay payment processing host for compliance with AFD EMV for contact chip
card card transactions.

Live site testing will begin at multiple locations soon. Pinnacle’s Palm POS with WorldPay provides petro retailers with the highest level of protection available against card-present data fraud and will accept EMV chip-cards for outdoor transactions using the Wayne iXpay terminal.

“Development and rollout of AFD EMV POS and payment solutions for our clients continues at a rapid pace and we are happy to achieve this milestone with Worldpay,” said Mike Vaughn, VP Software & Services at Pinnacle. “For existing Palm POS clients, no new POS hardware is required. And the upgrade to the POS and Worldpay software can even be installed remotely, which during this challenging time of social distancing concerns is a huge benefit to their support teams.”


About The Pinnacle Corporation

The Pinnacle Corporation provides leading-edge point of sale, shopper engagement, and QSR/Foodservice technology solutions to the rapidly evolving convenience store industry.

Nationwide, Pinnacle’s POS, Loyalty Rewards, Food Ordering Kiosk with Kitchen Display System, Retailer Branded Mobile App, and Mobile Ordering products and services are used daily in convenience outlets to improve their store operations and extend the brand of retailers through the ever increasing mobile landscape.

Pinnacle’s Affiniti Mobile Ordering Offers Pick-up and Go

Arlington, Texas, March 30, 2020 – The Pinnacle Corporation (www.pinncorp.com), the leader in point-of-sale, loyalty shopper engagement solutions, and cloud mobile platform products for retail convenience stores, announced today that it is offering
retailers its Affiniti Cloud Mobile Ordering solution to help their customers and their employees practice social distancing.


Retailers are on the front lines along with first responders and healthcare professionals taking care of Americans’ basic and essential needs during this national crisis. And Pinnacle knows it is a challenge to help consumers and cashiers maintain
recommended safe distances from each other when everybody has to come into the store to make a purchase.

Said Melissa Fox Hadley, VP Marketing & Innovation, The Pinnacle Corporation, “We understand the dilemma, retailers need to serve their community AND keep everyone safe at the same time. And we think we can help.”

With a limited set of mobile ordering choices, and features like order ahead, mobile payment, and select pick-up time, Affiniti Mobile Ordering can be up and running in retailer locations in 5-10 days. Utilizing its Kitchen Display System, store employees
will have the ability to see the customer’s order, prepare the products for pick up, and deliver it to them – curb side or pump
side.


Said Mike Vaughn, VP Software & Services, The Pinnacle Corporation, “This Affiniti solution is 99% cloud-based. That means we can start quickly to get your mobile ordering solution up and running for your stores. We’re here to help you
meet this challenge with our technology. Stay safe. And thank you for what you do.”


About The Pinnacle Corporation

The Pinnacle Corporation provides leading-edge point of sale, shopper engagement, and QSR/Foodservice technology solutions to the rapidly evolving convenience store industry.

Nationwide, Pinnacle’s POS, Loyalty Rewards, Food Ordering Kiosk with Kitchen Display System, Retailer Branded Mobile App, and Mobile Ordering products and services are used daily in convenience outlets to improve their store operations and extend the brand of retailers through the ever increasing mobile landscape.

Pinnacle Celebrates 30 Years Serving the Convenience Industry

Arlington, Texas, January 9, 2020 – Today, the Pinnacle Corporation (www.pinncorp.com) celebrates 30 years of technology innovation serving the convenience and petroleum industry! Pinnacle got its start in January 1990 by launching the Oasis Back Office product line to automate the store manager’s daily paperwork processes, and then in 1995 introduced the first
touchscreen Point of Sale System to the convenience and petroleum market.

Many things have changed since then – products, services, technologies, security standards, and much more – but one constant is Pinnacle’s dedication to the development of industry leading technology through collaboration with clients and partners to provide automation solutions that help retailers stay ahead of their competition.


Says Bob Johnson, President and CEO: “As we celebrate our 30th anniversary, we want toacknowledge that we absolutely would not be here today without the support of our families, our staff, our clients, our business partners, and all of our industry colleagues. Thank you all for your
support of Pinnacle and our business strategies over these past 30 years. I can’t wait to see what the next 30 bring!”


Top 5 things you may not know about Pinnacle in 2020


1. Pinnacle is a privately held company 100% focused on the convenience market.
2. Pinnacle’s products include Point of Sale Software, Loyalty and Shopper Engagement Solutions, QSR and Foodservice Technology Products, and the Affiniti Cloud Platform Suite which not only includes solutions you can deploy to engage with your customers and grow your business, but also a shared platform that your IT teams can use to build and rapidly deploy your POS and Customer Engagement solutions.
3. Pinnacle is not a PDI company. Our friends at PDI know we say this somewhat tongue and cheek, but there are a surprising number of c-store folks who think we sold the company in 2017. We did not. We’re still here!
4. Pinnacle has hosted an annual client conference, thanks to the participation by our many sponsor partners, for 30 years; attended by clients, partners, and industry experts.
5. Pinnacle’s business strategy from the early 1990s has been to serve our clients well by never forcing them to rebuy software solutions they have already purchased from us. That means we continue to have Palm POS customers using the same product they purchased from us in 1995 that has remained current, fresh and modern.


Says Melissa Fox Hadley, VP Marketing & Innovation: “We don’t know what the next 30 years will hold, and suspect many of you don’t know either – technology is moving faster than ever these days! But, as we continue to add staff, add new customers, add partners, invest in technology and development of our core product lines, attend tradeshows, invest in industry associations, and all of the things we think it takes to make a company great – we’re excited for the possibilities!”


Says Peter Steele, VP Research & Development: “Since the introduction of IoT, Cloud and Mobile, the technology landscape has evolved more rapidly than ever before. We’re excited to introduce our Affiniti Cloud product line and shared platform into the convenience market. Affiniti provides capabilities for retailers of all sizes, whether using products we’ve built with 30 years of industry experience or jump-starting building their own solutions on the platform.”


About The Pinnacle Corporation


The Pinnacle Corporation provides leading-edge point of sale, shopper engagement, and QSR/Foodservice technology solutions to the rapidly evolving convenience store industry.

Nationwide, Pinnacle’s POS, Loyalty Rewards, Food Ordering Kiosk with Kitchen Display System, Retailer Branded Mobile App, and Mobile Ordering products and services are used daily in convenience outlets to improve their store operations and extend the brand of retailers through the ever increasing mobile landscape.

Double Quick Rolls Out Pinnacle’s Affiniti Cloud Shopper Engagement Platform

Arlington, Texas, September 30, 2019 – The Pinnacle Corporation
(www.pinncorp.com), the leader in point-of-sale, loyalty and customer engagement solutions, and cloud mobile platform products for retail convenience stores, announced today y that longtime Palm POS customer, Double Quick Inc., has successfully rolled out the Double Quick “Quick Pass” program powered by Pinnacle’s Affiniti Cloud Shopper Engagement
Platform.

Said Melissa Fox Hadley, VP Marketing & Innovation, The Pinnacle
Corporation, “We’re thrilled to have been able to work with the Double Quick team to visualize and implement a shopper engagement strategy that will enable them to better understand and reward their customers, while providing them the data they need to make impactful decisions that will continue to grow their program.”

The Double Quick challenge was to build store loyalty with their customers and provide the items they wish to purchase from a c-store, as well as new-offerings to keep the experience fresh and exciting. The main goal – shift some of their traditional marketing expense and efforts to supporting Quick Pass, and their customers’ focus to the mobile app.

The solution: Pinnacle Affiniti Cloud Shopper Engagement Platform, building on Double Quick’s existing Pinnacle POS system and their customers’ WiFi connection. This enabled Double Quick to collect and profile shopper data to create relevant, personalized marketing and customer-engagement strategies that can be activated across all devices and channels. It also provides timely and relevant content for their customers, including personalized offers and promotions when they are in Double
Quick stores, and when they are away.

Said Lauren Scott, Director of Marketing, Double Quick Inc. , “Connecting all this data and making it actionable is providing a wealth of customer information and insight we are using to drive deeper customer engagement. This has helped us refine our marketing and promotions in real-time, and has made operational, inventory, and merchandising decision-making easier. Leveraging data like this from a single source,
made possible by the Pinnacle Shopper Engagement Platform, is creating revenue opportunities for Double Quick by identifying consumer habits and personalization opportunities.”

By learning more about their customers – their shopping habits, preferences, expectations, needs, and wants – Double Quick plans to hone their offerings to offer a more personalized shopping experience. By making this transition, Double Quick expects to bring many sources of customer data together to better understand their shoppers.

About Double Quick Inc.

Double Quick, Inc. is headquartered in Indianola, MS, with 49 convenience stores located in the Mississippi Delta, northwest Mississippi, and southeast Arkansas.

Today, Double Quick is strategically positioned as a prominent presence in the convenience store, gasoline and fast food industry in Mississippi and Arkansas. A substantial number of our store, supervisory and executive
management employees have ten, fifteen or twenty plus year’s continuous experience in their positions. The expertise of these employees has made Double Quick a respected competitor in each of our market areas.

About The Pinnacle Corporation

The Pinnacle Corporation provides leading-edge point of sale, shopper engagement, and QSR/Foodservice technology solutions to the rapidly evolving convenience store industry.

Nationwide, Pinnacle’s POS, Loyalty Rewards, Food Ordering Kiosk and Kitchen Display System, Retailer Branded Mobile App, and Mobile Ordering products and services are used daily in convenience outlets to improve their store operations and extend the brand of retailers through the ever increasing mobile landscape.

Pinnacle Releases Version of Palm Point of Sale Software to Help Retailers Comply with Age Restricted Item Sales

Arlington, Texas, September 30, 2019 – The Pinnacle Corporation
(www.pinncorp.com), the leader in point-of-sale, loyalty and customer engagement solutions, and cloud mobile platform products for retail convenience stores, announced today the release of their Palm POS software to allow merchants to deploy innovative age-verification and bulk limit technology.

Palm POS creates a system that remains locked until a retailer electronically scans a valid, of-age government-issued ID, to verify both the age and the ID validity. It also restricts individuals buying bulk quantities of age-restricted items.

Said Mike Vaughn, VP Software and Services, The Pinnacle Corporation,
“Pinnacle is proud to have created a solution that will help our customers implement the strictest age verification system ever required for age-restricted products.”

The Palm POS software updates include restrictions to limit the age verification methods to 2D scan or magnetic swipe only and the sale must be blocked if the customer’s id is invalid. In addition, the customer’s full name and one (1) other identifying information that is NOT date-of-birth or expiration date must be displayed to the cashier and the items per transaction can be limited to comply with requirements like those related to products such as those from JUUL Labs.

About The Pinnacle Corporation:

The Pinnacle Corporation provides leading-edge point of sale, shopper engagement, and QSR/Foodservice technology solutions to the rapidly evolving convenience store industry.

Nationwide, Pinnacle’s POS, Loyalty Rewards, Food Ordering Kiosk and Kitchen Display System, Retailer Branded Mobile App, and Mobile Ordering products and services are used daily in convenience outlets to improve their store operations and extend the brand of retailers through the ever increasing mobile landscape.